Frequently Ask Question

Frequently Ask Question​

We try to answer some of the impotent and frequently asked questions that you may ask yourself for more information. I hope this section can help you to know how we work and what can you get from us. If you have more information to asked please visit our contact us page. We will answer as soon as possible.

How Can I Place an order?

It’s very simple! If it is the very first time for you, then just create an account. Log in to your new account, upload your pictures, place an order by filling up the simple form named “Place an order” Just it!

What are the methods of payment?

We don’t ask for to you pay you at very first. You’ve to pay after you receive the full complete photos & are satisfied with the quality.

We always prefer PayPalPayoneer, Wire Transfer, Western Union.

How do you declaration 100% rightness in your job?

All the specialists we include are highly able in the company of more than many years of knowledge into these positions and we confirm all photographs for at slightest 3- times preceding to release. At first, we’ve got group leaders who are careful of the experts on how they’re functioning, while they are in an exact way. Upon end, we have Quality Controller (QC) who makes sure all photographs one by one & then we release those photographs to the customer.

How I will pay for your work?

Just the one time you permit our quote, we make a statement & send it to you via mail. The declaration contains all the facts adding a payment connection like “Click to pay.” Then click on these link & it’s forwarded you to PayPal where you’ve to pay through your PayPal or other cards. You also be able to sign in to your account at any time, if you’ve any unpaid you also be able to pay in a similar way.

How do you allow payment?

We only allow payment via PayPal. You’ve to pay by your PayPal, MasterCard, Maestro, Visa, Visa Electron, American Express, Solo, or Direct Debit. You also be able to transfer hard cash to our UK office. For UK customers a cheque may be sent to our UK managerial center.

Can I pay weekly / monthly?

Yes, if you wish, then you also can. Those of our customers, who need our service frequently, they’ve got the alternative to pay weekly or monthly. Every time you place an order, we contain an innovative thing to the declaration via all the features. As a result, you know what amount of pictures we process, and all the relevant info was proceeding to your pay.

What occurs if I am not satisfied with any completed photographs?

At CutOutExpert, your photographs always handled through highly experienced graphics specialists & we do not expect this to happen. Although, in the unsuccessful event, just tell us through a mail describing the problem. We will reconstruct that photograph(s) once more for you all the way through the high strength of priority devoid of additional price.

How do I send & receive my photographs?

It might not be the same way. We permit three types of file transmit methods.

  • Online up-loader: It allows you to upload, download, delete, re-size, move, rename files, etc. You get an entry on it via signing in to the account.
  • FTP account: Just send us an application for obtaining an FTP account & then we’ll create it for you within an hour. You also be able to use your FTP account. In this way just let us recognize your signing features, and we’ll save your photographs robotically.
  • E-mail: You also be able to send your photographs via mail if it’s into typically 30MB

Do you’ve any smallest order requirements?

No, if you wish, then you be able to send any quantity of images. It isn’t a matter where it is just 1, 5, 10 or only 15 pictures. We all the moment appreciate your business and for all time try to provide as most outstanding service as we promising.

What are your turnaround times?

Fine, turning time depends on the proportions of the picture and the complexity step. Though, we bear most of our jobs within 24/1 days. You’ve to stay to obtain up to 500 photographs (middle complexity) in 24/1 days. For order 50 photos, you’ve to wait for 6 to 10 hours. If it’s 5, 10, and 20 photos, we may deliver it in just two hours.

What are your working hours?

Our outsource produce employees works 24/7 days in this way into a year. You can also visit our company about us page for more information.

Can I apply for test work?

Yes! To permit you to judge our excellence, we propose a Free Trial opportunity for two pictures. To change for the free trial, you need signing up & logging in your account. Upload your photographs & fill up the simple “Free Trial” form. In the preponderance cases, we get back to you after the complete trial picture in 10 hours.

What is the maximum file size I can upload?

We use the server via unlimited space & you’re FTP and account are set to infinite. As a consequence, you are talented to upload any amount of file you wish. Although, if you use our web uploader to send your photographs, you are capable to still upload any number of files/data at once. But each file size must have not to be more than 64 MB.

Can I get a quote for my pictures?

Yes absolutely! Use the “Request Quote” form to transmit your photographs. We’ll get back to you within an hour via your quote.

What type of file can I send you?

We permit any graphics-related file. It may be PSD, JPG, TIFF, and EPS. On the other hand, to maintain your uploading time with ours, we recommend you to sent a JPG file format if it is suitable for your all condition.

What design will the completed files be?

It depends on your situation. We provide any format you want. If you need a clipping path now then JPG via the clipping path is glowing. Other than if you give us TIFF or another image format, we will send it back to you with a similar understanding excluding your request for us to change. If you need a masking service, we may send you a PNG file through a transparent background. If you have any demanding precondition, just allow us to update, and we’ll be delighted to assist you.

Are my images safe for you?

Yes, evidently. All our employees sign into an acquaintance. Your images will not be a way of office in any circumstance. Our devices are also secluded via firewall for jointly inbound and outbound safety & we also have the most up-to-date anti-virus protection for the entire PC.

Is your FTP server secure enough?

Yes, evidently. We make our own FTP account for each client through a different username & password. Just you & we can enter into it.

How do I send if I have thousands of pictures?

You are capable of copying all of your photographs into a DVD or into hard disks to send to us directly, Or you can send us a web upload.

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